Welcome to the fascinating world of international organisations! This book will present the internationalisation process in its rich diversity and sometimes astonishing complexity, covering the subject from a top management perspective. A globally recognised holistic management model ¿ the EFQM Excellence Model ¿ and its underlying management process logic is used to define the path. Leadership awareness and competence provides the starting point for the definition of an international strategy which is implemented by globally managing the organisation¿s resources and capabilities ¿ especially people, partners, finances, knowledge, processes and products. Achieving sustainable results, analysing the outcomes and reviewing the strategy complete the managerial aspects of the internationalisation process. For a successful realisation, all steps have to be supported by the development of cross-cultural competence, which is treated at great length as a key issue. This book is meant for all those who seek well-founded and practical advice on how to manage the internationalization process of any kind of organisation. It is therefore relevant for practitioners and students alike. For a better understanding, more than 180 illustrations, extensive examples, exercises and recommendations for case studies enrich the text.

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